Richpanel
Shopify nativeAI-Powered Customer Service Platform for Ecommerce
$50/mo
vs Gorgias: higher-tier positioning ($50/mo); offers a free tier
6 Best Gorgias Alternatives (2026)
Gorgias owns the Shopify-support niche, so alternatives matter in three cases: you sell beyond Shopify, you want chat-first pricing that scales by workspace instead of by ticket volume, or you need stronger multi-team process. Richpanel and Re:amaze compete most directly on store context; Zendesk and Freshdesk trade e-commerce depth for process depth.
Re:amaze
Shopify nativeAI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses
Custom pricing
vs Gorgias: custom / enterprise pricing; offers a free tier
The AI Customer Support Platform for Every Business - Crisp
$45/mo
vs Gorgias: general-purpose (not Shopify-native); higher-tier positioning ($45/mo); offers a free tier
Intuitive & Affordable Customer Service Software
$25/mo
vs Gorgias: general-purpose (not Shopify-native); cheaper entry price ($25/mo); offers a free tier
Customer service platform — powered by AI, designed for humans
$25/mo
vs Gorgias: general-purpose (not Shopify-native); cheaper entry price ($25/mo)
AI-based service platform | Zendesk
$19/mo
vs Gorgias: general-purpose (not Shopify-native); cheaper entry price ($19/mo); offers a free tier
Gorgias vs the alternatives
| Feature | Gorgias | Richpanel | Re:amaze | Crisp | Help Scout | Front | Zendesk |
|---|---|---|---|---|---|---|---|
| Starting price | $40/mo | $50/mo | Custom pricing | $45/mo | $25/mo | $25/mo | $19/mo |
| Pricing model | per-agent | per-agent | per-resolution | flat | per-user | per-seat | per-agent |
| Free tier | No | Yes | Yes | Yes | Yes | No | Yes |
| Shopify native | Yes | Yes | Yes | No | No | No | No |
| Channels | email, live chat, sms, whatsapp, instagram, facebook | email, live chat, social media, sms | email, live chat, social media, mobile SMS, VoIP, video calls | email, live chat, whatsapp, messenger, sms, telegram… | email, live chat, social, whatsapp, instagram, messenger… | email, SMS, social, WhatsApp, live chat | email, live chat, phone |
| Key features | Automate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reporting | AI analysis of past conversations, Self-service flows, Manage email, chat & social media from one app, Voice of Customer reports, Unlimited Rules & Automations | AI-powered live chat, Automated workflows, Customizable contact forms, AI Knowledge Base, Performance reporting | AI Agents, Omnichannel inbox, Knowledge Base, Support CRM, Support Analytics… | Multiple Inboxes, Live chat, AI Inbox assistant, Advanced workflows, Unlimited tags and saved replies… | AI-powered responses, Shared inbox and ticketing, Omnichannel support, Advanced analytics, Workflow automation | Automate resolution tasks with AI agents, Support for all channel integrations, Advanced automation and AI-based insights, Enhanced security and governance, Improved customer service quality |
| Integrations | Recharge, Klaviyo, Yotpo | Zendesk, Gorgias, Helpscout, Salesforce | Shopify | Telegram, Facebook Messenger, Twitter, Instagram | Salesforce, Jira, HubSpot | WhatsApp, Slack | Slack, Shopify |
| Target segment | ecommerce, enterprise | ecommerce | eCommerce, online businesses | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market | startups, enterprises, ecommerce | SMB, ecommerce, mid-market, enterprise… |
| Founded | 2015 | 2018 | 2014 | 2015 | 2011 | 2013 | 2010 |
Data sourced from vendor websites; verify current pricing before purchasing.