Gorgias
Shopify nativeThe Conversational AI platform for Ecommerce
$40/mo
Visit Gorgias →Gorgias vs Zendesk (2026)
The e-commerce specialist against the generalist incumbent. Gorgias wins on store context (orders, refunds, revenue attribution in the inbox) and support-as-sales workflows; Zendesk wins on multi-department process, marketplace breadth, and enterprise controls. If more than ~80% of tickets are about orders, the specialist usually pays for itself.
| Feature | Gorgias | Zendesk |
|---|---|---|
| Starting price | $40/mo | $19/mo |
| Pricing model | per-agent | per-agent |
| Free tier | No | Yes |
| Shopify native | Yes | No |
| Channels | email, live chat, sms, whatsapp, instagram, facebook | email, live chat, phone |
| Key features | Automate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reporting | Automate resolution tasks with AI agents, Support for all channel integrations, Advanced automation and AI-based insights, Enhanced security and governance, Improved customer service quality |
| Integrations | Recharge, Klaviyo, Yotpo | Slack, Shopify |
| Target segment | ecommerce, enterprise | SMB, ecommerce, mid-market, enterprise… |
| Founded | 2015 | 2010 |
AI-based service platform | Zendesk
$19/mo
Visit Zendesk →Pricing and features sourced from vendor sites; verify before purchasing.