3 Best Help Desks for Shopify (2026)
Ranked from an operator's point of view: how much order context lands inside the ticket without switching tabs, how fast a two-person team can onboard, and what the bill looks like at real ticket volumes. Shopify-native integration is weighted heavily — for a store, that single factor changes daily work more than any feature list.
- Gorgias — $40/mo · The Conversational AI platform for Ecommerce
- Richpanel — $50/mo · AI-Powered Customer Service Platform for Ecommerce
- Re:amaze — Custom pricing · AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses
Side-by-side
| Feature | Gorgias | Richpanel | Re:amaze |
|---|---|---|---|
| Starting price | $40/mo | $50/mo | Custom pricing |
| Pricing model | per-agent | per-agent | per-resolution |
| Free tier | No | Yes | Yes |
| Shopify native | Yes | Yes | Yes |
| Channels | email, live chat, sms, whatsapp, instagram, facebook | email, live chat, social media, sms | email, live chat, social media, mobile SMS, VoIP, video calls |
| Key features | Automate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reporting | AI analysis of past conversations, Self-service flows, Manage email, chat & social media from one app, Voice of Customer reports, Unlimited Rules & Automations | AI-powered live chat, Automated workflows, Customizable contact forms, AI Knowledge Base, Performance reporting |
| Integrations | Recharge, Klaviyo, Yotpo | Zendesk, Gorgias, Helpscout, Salesforce | Shopify |
| Target segment | ecommerce, enterprise | ecommerce | eCommerce, online businesses |
| Founded | 2015 | 2018 | 2014 |
Filtered on Shopify-native support. Verify pricing before purchasing.