$19/mo
Zendesk
AI-based service platform | Zendesk
Zendesk is the incumbent: the most complete feature set on this list and the one your new hires most likely already know. The trade-offs are cost creep as you add seats and add-ons, and a generalist design — it serves e-commerce, but it was not built around it. Teams usually consider it when they need process depth (SLAs, complex routing) more than store-native context.
Pricing
Model: per-agent · Free tier: Yes · Starting: $19/mo
| Plan | Price | Notes |
|---|---|---|
| Support Team | $19/agent/month | annual payment |
| Suite Team | $55/agent/month | annual payment |
| Suite Professional | $115/agent/month | annual payment |
| Suite Enterprise + Copilot | $50/agent/month | annual payment |
| Workforce Engagement Bundle | $50/agent/month | annual payment |
| Contact Center | $83/agent/month | annual payment |
Channels
- live chat
- phone
Key features
- Automate resolution tasks with AI agents
- Support for all channel integrations
- Advanced automation and AI-based insights
- Enhanced security and governance
- Improved customer service quality
Integrations
- Slack
- Shopify
At a glance
| Founded | 2010 |
|---|---|
| Target segment | SMB, ecommerce, mid-market, enterprise, startups |
| Shopify | Not Shopify-native |
| Website | https://www.zendesk.com |
Zendesk alternatives
See our full list of Zendesk alternatives. Top picks: