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Gorgias vs Re:amaze (2026)

This is the closest matchup on the site: both are built for e-commerce and both integrate deeply with Shopify. The practical difference is positioning — Gorgias is the bigger, more automated (and pricier) operation with ticket-based pricing; Re:amaze is the leaner multi-brand workhorse with seat-based pricing that stays predictable. High-volume single-brand stores tend toward Gorgias; multi-storefront operators often prefer Re:amaze's model.

FeatureGorgiasRe:amaze
Starting price$40/moCustom pricing
Pricing modelper-agentper-resolution
Free tierNoYes
Shopify nativeYesYes
Channelsemail, live chat, sms, whatsapp, instagram, facebookemail, live chat, social media, mobile SMS, VoIP, video calls
Key featuresAutomate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reportingAI-powered live chat, Automated workflows, Customizable contact forms, AI Knowledge Base, Performance reporting
IntegrationsRecharge, Klaviyo, YotpoShopify
Target segmentecommerce, enterpriseeCommerce, online businesses
Founded20152014

Pricing and features sourced from vendor sites; verify before purchasing.