$19/mo
Help Scout
Intuitive & Affordable Customer Service Software
Help Scout bets on simplicity: a shared inbox that feels like email, not a ticketing console. Support teams tend to actually like using it, and onboarding is fast. The ceiling shows up when you need heavy automation or deep e-commerce workflows — it stays intentionally lighter than Gorgias or Zendesk.
Pricing
Model: per-user · Free tier: Yes · Starting: $25/mo
| Plan | Price | Notes |
|---|---|---|
| Free | $0/per user/mo | Includes 5 users, 1 Inbox, and 1 Docs site. |
| Standard | $25/per user/mo | For growing teams looking to automate more tasks and move beyond email. |
| Plus | $45/per user/mo | For teams managing higher volume and complexity across multiple channels. |
| Pro | $75/per user/mo | For teams that need the highest level of scale and security. |
| AI Answers Add-on | $0.75/per resolution | Scale capacity with an AI assistant that instantly resolves customer requests. |
Channels
- live chat
- social
- messenger
- sms
- phone
Key features
- Multiple Inboxes
- Live chat
- AI Inbox assistant
- Advanced workflows
- Unlimited tags and saved replies
- Service Level Agreements (SLAs)
- AI Drafts
- Custom site branding
- Docs sites
Integrations
- Salesforce
- Jira
- HubSpot
At a glance
| Founded | 2011 |
|---|---|
| Target segment | SMB, ecommerce, mid-market |
| Shopify | Not Shopify-native |
| Website | https://www.helpscout.com |
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Data notes: startingUsd set to $25 (lowest base plan ≥$5; was $0.75); ignored sub-$5 tier price(s) [0.75] as usage/add-on, not a base plan