14 Best Ecommerce Help Desks (2026)
This list weights store integrations (Shopify, Magento, BigCommerce), order-context workflows, and revenue-relevant features like 'where is my order' automation. Generalist helpdesks appear where their price or process depth earns it, but the top of the list belongs to tools built around commerce.
- Gorgias — $40/mo · Shopify native · The Conversational AI platform for Ecommerce
- Richpanel — $50/mo · Shopify native · AI-Powered Customer Service Platform for Ecommerce
- Re:amaze — Custom pricing · Shopify native · AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses
- Zoho Desk — $12/mo · AI customer service software for every business
- HappyFox — $14/mo · AI-Powered Support Platform for Every Team
- Zendesk — $19/mo · AI-based service platform | Zendesk
- Freshdesk — $19/mo · AI-powered platform for modern customer service
- Help Scout — $25/mo · Intuitive & Affordable Customer Service Software
- Front — $25/mo · Customer service platform — powered by AI, designed for humans
- Crisp — $45/mo · The AI Customer Support Platform for Every Business - Crisp
- ProProfs Help Desk — $50/mo · AI-Powered Ticketing & Support
- Kayako — Custom pricing · AI Help Desk and Customer Support Platform
- Gladly — Custom pricing · Customer experience AI built for LTV
- Intercom — Custom pricing · The only helpdesk designed for the AI Agent era
Side-by-side
| Feature | Gorgias | Richpanel | Re:amaze | Zoho Desk | HappyFox | Zendesk | Freshdesk | Help Scout | Front | Crisp | ProProfs Help Desk | Kayako | Gladly | Intercom |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Starting price | $40/mo | $50/mo | Custom pricing | $12/mo | $14/mo | $19/mo | $19/mo | $25/mo | $25/mo | $45/mo | $50/mo | Custom pricing | Custom pricing | Custom pricing |
| Pricing model | per-agent | per-agent | per-resolution | per-agent | per-agent | per-agent | per-agent | per-user | per-seat | flat | subscription | per-resolution | custom/quote | custom/quote |
| Free tier | No | Yes | Yes | Yes | Yes | Yes | No | Yes | No | Yes | No | No | No | Yes |
| Shopify native | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | No |
| Channels | email, live chat, sms, whatsapp, instagram, facebook | email, live chat, social media, sms | email, live chat, social media, mobile SMS, VoIP, video calls | email, social, live chat, phone, whatsapp, instagram… | email, live chat, social, phone | email, live chat, phone | email, live chat, social, whatsapp, instagram, messenger… | email, SMS, social, WhatsApp, live chat | email, live chat, whatsapp, messenger, sms, telegram… | email, live chat, social media, web inquiries | email, live chat, social, voice | email, live chat, social, SMS, voice | email, live chat, phone, WhatsApp, social | |
| Key features | Automate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reporting | AI analysis of past conversations, Self-service flows, Manage email, chat & social media from one app, Voice of Customer reports, Unlimited Rules & Automations | AI-powered live chat, Automated workflows, Customizable contact forms, AI Knowledge Base, Performance reporting | AI-powered customer support, Multi-channel support, Customizable workflows, Knowledge base creation, Real-time dashboards… | AI-powered omni-channel support, Unlimited agent pricing available, Modern IT service management, Autonomous AI agents, End-to-end process automation | Automate resolution tasks with AI agents, Support for all channel integrations, Advanced automation and AI-based insights, Enhanced security and governance, Improved customer service quality | AI onboarding included, Freddy AI Agent, Ticketing & shared inbox, Customer portal & knowledge base, Multilingual helpdesk | Multiple Inboxes, Live chat, AI Inbox assistant, Advanced workflows, Unlimited tags and saved replies… | AI-powered responses, Shared inbox and ticketing, Omnichannel support, Advanced analytics, Workflow automation | AI Agents, Omnichannel inbox, Knowledge Base, Support CRM, Support Analytics… | AI ticket resolution, Centralized ticketing, Automated ticket assignment, AI response suggestions, Performance tracking reports | AI-powered support, Omnichannel inbox, No-code workflow automation, Knowledge base with semantic search, Analytics & SLA management | AI built for customer experience, Handles end-to-end conversations, Seamless transition from AI to human agents, Supports multiple communication channels, Engages customers with personalized experiences | AI-powered Insights, Omnichannel inbox, AI-enhanced ticketing, No code automations, Onboarding tools… |
| Integrations | Recharge, Klaviyo, Yotpo | Zendesk, Gorgias, Helpscout, Salesforce | Shopify | Zoho ecosystem, OpenAI, DeepSeek | Slack, Teams | Slack, Shopify | — | Salesforce, Jira, HubSpot | WhatsApp, Slack | Telegram, Facebook Messenger, Twitter, Instagram | ProProfs Live Chat, Knowledge Base, Survey Maker | Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio… | — | Salesforce, Stripe, Jira |
| Target segment | ecommerce, enterprise | ecommerce | eCommerce, online businesses | SMB, ecommerce | SMB, ecommerce, startups | SMB, ecommerce, mid-market, enterprise… | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market | startups, enterprises, ecommerce | SMB, ecommerce, mid-market, enterprise | e-commerce, retail, technology & software, financial services… | ecommerce | ecommerce, SMB | ecommerce, mid-market, enterprise |
| Founded | 2015 | 2018 | 2014 | 2012 | 2013 | 2010 | 2010 | 2011 | 2013 | 2015 | 2009 | 2011 | 2011 | 2011 |
Filtered on Shopify-native, ecommerce, or retail focus. Verify pricing before purchasing.