$19/mo
Freshdesk
AI-powered platform for modern customer service
Freshdesk is the value pick among the big names: a broad feature set with a genuinely usable free tier and lower per-seat pricing than Zendesk. It is a general-purpose helpdesk, so e-commerce context comes from integrations rather than being native. A sensible default for small teams that want room to grow without enterprise pricing.
Pricing
Model: per-agent · Free tier: No · Starting: $19/mo
| Plan | Price | Notes |
|---|---|---|
| Launch | $19/agent/month | billed annually |
| Scale | $55/agent/month | billed annually |
| Enterprise | $89/agent/month | billed annually |
Channels
Key features
- AI onboarding included
- Freddy AI Agent
- Ticketing & shared inbox
- Customer portal & knowledge base
- Multilingual helpdesk
Integrations
Not specified.
At a glance
| Founded | 2010 |
|---|---|
| Target segment | SMB, ecommerce, mid-market, enterprise |
| Shopify | Not Shopify-native |
| Website | https://www.freshworks.com/freshdesk/ |
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