AI-powered platform for modern customer service
$19/mo
Visit Freshdesk →Freshdesk vs Help Scout (2026)
Freshdesk and Help Scout compared on price, channels, and ecommerce fit. Freshdesk has the lower entry price ($19/mo vs $25/mo). Neither is Shopify-native, though both integrate with common stacks.
| Feature | Freshdesk | Help Scout |
|---|---|---|
| Starting price | $19/mo | $25/mo |
| Pricing model | per-agent | per-user |
| Free tier | No | Yes |
| Shopify native | No | No |
| Channels | email, live chat, social, whatsapp, instagram, messenger… | |
| Key features | AI onboarding included, Freddy AI Agent, Ticketing & shared inbox, Customer portal & knowledge base, Multilingual helpdesk | Multiple Inboxes, Live chat, AI Inbox assistant, Advanced workflows, Unlimited tags and saved replies… |
| Integrations | — | Salesforce, Jira, HubSpot |
| Target segment | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market |
| Founded | 2010 | 2011 |
Intuitive & Affordable Customer Service Software
$25/mo
Visit Help Scout →Pricing and features sourced from vendor sites; verify before purchasing.