The AI Customer Support Platform for Every Business - Crisp
$45/mo
Visit Crisp →Crisp vs Freshdesk (2026)
Crisp and Freshdesk compared on price, channels, and ecommerce fit. Freshdesk has the lower entry price ($19/mo vs $45/mo). Neither is Shopify-native, though both integrate with common stacks.
| Feature | Crisp | Freshdesk |
|---|---|---|
| Starting price | $45/mo | $19/mo |
| Pricing model | flat | per-agent |
| Free tier | Yes | No |
| Shopify native | No | No |
| Channels | email, live chat, whatsapp, messenger, sms, telegram… | |
| Key features | AI Agents, Omnichannel inbox, Knowledge Base, Support CRM, Support Analytics… | AI onboarding included, Freddy AI Agent, Ticketing & shared inbox, Customer portal & knowledge base, Multilingual helpdesk |
| Integrations | Telegram, Facebook Messenger, Twitter, Instagram | — |
| Target segment | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market, enterprise |
| Founded | 2015 | 2010 |
AI-powered platform for modern customer service
$19/mo
Visit Freshdesk →Pricing and features sourced from vendor sites; verify before purchasing.