AI Help Desk and Customer Support Platform
Custom pricing
vs Gladly: custom / enterprise pricing
6 Best Gladly Alternatives (2026)
Looking for a Gladly alternative? Below are 6 help desk tools ranked by how closely they match Gladly on Shopify support, pricing, and channels. Gladly uses custom pricing.
The only helpdesk designed for the AI Agent era
Custom pricing
vs Gladly: custom / enterprise pricing; offers a free tier
Intuitive & Affordable Customer Service Software
$25/mo
vs Gladly: offers a free tier
The AI Customer Support Platform for Every Business - Crisp
$45/mo
vs Gladly: offers a free tier
AI-Powered Support Platform for Every Team
$14/mo
vs Gladly: offers a free tier
AI customer service software for every business
$12/mo
vs Gladly: offers a free tier
Gladly vs the alternatives
| Feature | Gladly | Kayako | Intercom | Help Scout | Crisp | HappyFox | Zoho Desk |
|---|---|---|---|---|---|---|---|
| Starting price | Custom pricing | Custom pricing | Custom pricing | $25/mo | $45/mo | $14/mo | $12/mo |
| Pricing model | custom/quote | per-resolution | custom/quote | per-user | flat | per-agent | per-agent |
| Free tier | No | No | Yes | Yes | Yes | Yes | Yes |
| Shopify native | No | No | No | No | No | No | No |
| Channels | email, live chat, social, SMS, voice | email, live chat, social, voice | email, live chat, phone, WhatsApp, social | email, live chat, social, whatsapp, instagram, messenger… | email, live chat, whatsapp, messenger, sms, telegram… | email, live chat, social, phone | email, social, live chat, phone, whatsapp, instagram… |
| Key features | AI built for customer experience, Handles end-to-end conversations, Seamless transition from AI to human agents, Supports multiple communication channels, Engages customers with personalized experiences | AI-powered support, Omnichannel inbox, No-code workflow automation, Knowledge base with semantic search, Analytics & SLA management | AI-powered Insights, Omnichannel inbox, AI-enhanced ticketing, No code automations, Onboarding tools… | Multiple Inboxes, Live chat, AI Inbox assistant, Advanced workflows, Unlimited tags and saved replies… | AI Agents, Omnichannel inbox, Knowledge Base, Support CRM, Support Analytics… | AI-powered omni-channel support, Unlimited agent pricing available, Modern IT service management, Autonomous AI agents, End-to-end process automation | AI-powered customer support, Multi-channel support, Customizable workflows, Knowledge base creation, Real-time dashboards… |
| Integrations | — | Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio… | Salesforce, Stripe, Jira | Salesforce, Jira, HubSpot | Telegram, Facebook Messenger, Twitter, Instagram | Slack, Teams | Zoho ecosystem, OpenAI, DeepSeek |
| Target segment | ecommerce, SMB | ecommerce | ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, startups | SMB, ecommerce |
| Founded | 2011 | 2011 | 2011 | 2011 | 2015 | 2013 | 2012 |
Data sourced from vendor websites; verify current pricing before purchasing.