Customer experience AI built for LTV
Custom pricing
vs Kayako: custom / enterprise pricing
6 Best Kayako Alternatives (2026)
Looking for a Kayako alternative? Below are 6 help desk tools ranked by how closely they match Kayako on Shopify support, pricing, and channels. Kayako uses custom pricing.
The only helpdesk designed for the AI Agent era
Custom pricing
vs Kayako: custom / enterprise pricing; offers a free tier
AI Customer Service Platform & CRM
Custom pricing
vs Kayako: custom / enterprise pricing
Intuitive & Affordable Customer Service Software
$25/mo
vs Kayako: offers a free tier
Customer service platform — powered by AI, designed for humans
$25/mo
vs Kayako: 5 support channels
AI-Powered Support Platform for Every Team
$14/mo
vs Kayako: offers a free tier
Kayako vs the alternatives
| Feature | Kayako | Gladly | Intercom | Kustomer | Help Scout | Front | HappyFox |
|---|---|---|---|---|---|---|---|
| Starting price | Custom pricing | Custom pricing | Custom pricing | Custom pricing | $25/mo | $25/mo | $14/mo |
| Pricing model | per-resolution | custom/quote | custom/quote | custom/quote | per-user | per-seat | per-agent |
| Free tier | No | No | Yes | No | Yes | No | Yes |
| Shopify native | No | No | No | No | No | No | No |
| Channels | email, live chat, social, voice | email, live chat, social, SMS, voice | email, live chat, phone, WhatsApp, social | chat, sms, whatsapp | email, live chat, social, whatsapp, instagram, messenger… | email, SMS, social, WhatsApp, live chat | email, live chat, social, phone |
| Key features | AI-powered support, Omnichannel inbox, No-code workflow automation, Knowledge base with semantic search, Analytics & SLA management | AI built for customer experience, Handles end-to-end conversations, Seamless transition from AI to human agents, Supports multiple communication channels, Engages customers with personalized experiences | AI-powered Insights, Omnichannel inbox, AI-enhanced ticketing, No code automations, Onboarding tools… | AI-driven customer interactions, Personalized support, Contextual guidance for agents, Actionable insights for leaders, Unified view of customer data | Multiple Inboxes, Live chat, AI Inbox assistant, Advanced workflows, Unlimited tags and saved replies… | AI-powered responses, Shared inbox and ticketing, Omnichannel support, Advanced analytics, Workflow automation | AI-powered omni-channel support, Unlimited agent pricing available, Modern IT service management, Autonomous AI agents, End-to-end process automation |
| Integrations | Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio… | — | Salesforce, Stripe, Jira | — | Salesforce, Jira, HubSpot | WhatsApp, Slack | Slack, Teams |
| Target segment | ecommerce | ecommerce, SMB | ecommerce, mid-market, enterprise | B2C, B2B | SMB, ecommerce, mid-market | startups, enterprises, ecommerce | SMB, ecommerce, startups |
| Founded | 2011 | 2011 | 2011 | 2015 | 2011 | 2013 | 2013 |
Data sourced from vendor websites; verify current pricing before purchasing.