The AI Customer Support Platform for Every Business - Crisp
$45/mo
Visit Crisp →Crisp vs Zendesk (2026)
These two sit at opposite ends: Crisp is chat-first, flat-priced per workspace, and deliberately simple; Zendesk is ticket-first, per-agent priced, and process-heavy. Small stores comparing them are usually really deciding how formal their support operation needs to be.
| Feature | Crisp | Zendesk |
|---|---|---|
| Starting price | $45/mo | $19/mo |
| Pricing model | flat | per-agent |
| Free tier | Yes | Yes |
| Shopify native | No | No |
| Channels | email, live chat, whatsapp, messenger, sms, telegram… | email, live chat, phone |
| Key features | AI Agents, Omnichannel inbox, Knowledge Base, Support CRM, Support Analytics… | Automate resolution tasks with AI agents, Support for all channel integrations, Advanced automation and AI-based insights, Enhanced security and governance, Improved customer service quality |
| Integrations | Telegram, Facebook Messenger, Twitter, Instagram | Slack, Shopify |
| Target segment | SMB, ecommerce, mid-market, enterprise | SMB, ecommerce, mid-market, enterprise… |
| Founded | 2015 | 2010 |
AI-based service platform | Zendesk
$19/mo
Visit Zendesk →Pricing and features sourced from vendor sites; verify before purchasing.