AI-powered platform for modern customer service
$19/mo
Visit Freshdesk →Freshdesk vs Gorgias (2026)
Freshdesk and Gorgias compared on price, channels, and ecommerce fit. Freshdesk has the lower entry price ($19/mo vs $40/mo). Gorgias is Shopify-native; Freshdesk is not.
| Feature | Freshdesk | Gorgias |
|---|---|---|
| Starting price | $19/mo | $40/mo |
| Pricing model | per-agent | per-agent |
| Free tier | No | No |
| Shopify native | No | Yes |
| Channels | email, live chat, sms, whatsapp, instagram, facebook | |
| Key features | AI onboarding included, Freddy AI Agent, Ticketing & shared inbox, Customer portal & knowledge base, Multilingual helpdesk | Automate 60% of support, One omnichannel inbox, Native Shopify integration, 300+ integrations, Revenue attribution reporting |
| Integrations | — | Recharge, Klaviyo, Yotpo |
| Target segment | SMB, ecommerce, mid-market, enterprise | ecommerce, enterprise |
| Founded | 2010 | 2015 |
Gorgias
Shopify nativeThe Conversational AI platform for Ecommerce
$40/mo
Visit Gorgias →Pricing and features sourced from vendor sites; verify before purchasing.