AI-powered platform for modern customer service
$19/mo
Visit Freshdesk →Freshdesk vs Tidio (2026)
Freshdesk and Tidio compared on price, channels, and ecommerce fit. Freshdesk has the lower entry price ($19/mo vs $24.17/mo). Neither is Shopify-native, though both integrate with common stacks.
| Feature | Freshdesk | Tidio |
|---|---|---|
| Starting price | $19/mo | $24.17/mo |
| Pricing model | per-agent | usage-based |
| Free tier | No | No |
| Shopify native | No | No |
| Channels | live chat, email | |
| Key features | AI onboarding included, Freddy AI Agent, Ticketing & shared inbox, Customer portal & knowledge base, Multilingual helpdesk | AI-powered customer service, Proactive chat automation, Custom AI model training, Live chat & ticketing, Advanced analytics |
| Integrations | — | Zendesk, Salesforce |
| Target segment | SMB, ecommerce, mid-market, enterprise | SMB |
| Founded | 2010 | 2013 |
AI Customer Service Agent, Customer Support Software
$24.17/mo
Visit Tidio →Pricing and features sourced from vendor sites; verify before purchasing.