Customer service platform — powered by AI, designed for humans
$25/mo
Visit Front →Front vs Zendesk (2026)
Front and Zendesk compared on price, channels, and ecommerce fit. Zendesk has the lower entry price ($19/mo vs $25/mo). Neither is Shopify-native, though both integrate with common stacks.
| Feature | Front | Zendesk |
|---|---|---|
| Starting price | $25/mo | $19/mo |
| Pricing model | per-seat | per-agent |
| Free tier | No | Yes |
| Shopify native | No | No |
| Channels | email, SMS, social, WhatsApp, live chat | email, live chat, phone |
| Key features | AI-powered responses, Shared inbox and ticketing, Omnichannel support, Advanced analytics, Workflow automation | Automate resolution tasks with AI agents, Support for all channel integrations, Advanced automation and AI-based insights, Enhanced security and governance, Improved customer service quality |
| Integrations | WhatsApp, Slack | Slack, Shopify |
| Target segment | startups, enterprises, ecommerce | SMB, ecommerce, mid-market, enterprise… |
| Founded | 2013 | 2010 |
AI-based service platform | Zendesk
$19/mo
Visit Zendesk →Pricing and features sourced from vendor sites; verify before purchasing.